Remove/Modify Installation

Questions
#1

Hello, I hope this topic fits here, because I can’t find the answer / help anywhere.
I sold a previous solar panel installation with my house, bought another house and realized a new solar panel installation.

So I want to change this, but that doesn’t work.
I have already filled in the new data 5 times, saved, but the “old installation” keeps coming and when I want to change it again it says “this installation already exists” but I don’t see it anywhere.
It must be me, but then I ask who can help me with this.

#2

Somebody else has already taken the system name, you need to use another unique name.

1 Like
#3

Dear bankstownbloke, thank you for your reply and you are right, that was indeed the problem.

I have renamed the installation and solved the “problem”.

I would like to take this opportunity to ask if you also know how I can remove an installation from the database on my previous house. Thanks in advance for the effort and for now with kind regards, Jack.

#4

You’ll need to login to the previous account with the email you’ve registered with and click on “Delete” near the top of the account settings page. This will remove both your account and associated systems.