I have a PGE smartmeter and up until today I have had two devices connected to it. One is a Rainforest Eagle 200 and the other is an Emporia Utility Connect. Both have been functioning perfectly for a long time (the Eagle for over 4 years). Today, at exactly 8am local BOTH devices lost their connection to my Smartmeter. I gave it about 30 minutes and then power cycled both devices. Nothing. No connect to the smartmeter. So I called PGE and asked them to check my setup on their end. After about 20 minutes of fiddling on their end they came to the conclusion their system is functioning normally and that it must be MY devices and that I need to contact the manufacturer. I protested because I can understand ONE device malfunctioning, but not TWO at the EXACT SAME TIME. They insisted it’s not their equipment. I asked them if it was possible for them to “reboot” the radio in the smartmeter, but they kept insisting their equipment shows “green” and there is no reason to do that (which pissed me off). Anyone else run into this kind of situation before with PGE smartmeter communications? Anyone else experiencing any similar issues at the moment.
So at this point I am not sure what to do. I’ve lost my two main ways of monitoring my usage, although I still have the readings from an Emporia Vue 2 to fall back on. For certain information I do prefer the data gathered from my Smartmeter, though. If I could I would power cycle the smartmeter, but there is no way, short of a PGE power failure, for me to do that.