My Connection to PVOutput exists but my data are old back to 2020

Problems
#1

I been on PVOutput for many years but can’t get my data updated. I thought it was because a donation had not been made recently, so I made another donation. It had no effect. My System is under the ID: Matopos 16.7KW. Since 2020, my solar farm data has not been updated. Can anyone help or advise me.

Regards,

Robert Johnson
NSW, Australia

#2

Hi Robert,

To help narrow this down, we’ll need a bit more detail about how your data is (or was) being uploaded to PVOutput. PVOutput itself generally doesn’t stop accepting data simply due to time or donation status, so the issue is usually at the upload source.

Could you please confirm the following:

  1. PVOutput details
  • Your numeric PVOutput System ID (not just the system name).
  • Whether the system still shows as active in your PVOutput account.
  1. Data upload method
  • How was your system originally uploading data?
    • Inverter native upload
    • Third-party service
    • Custom script / Raspberry Pi / PC
  • Has this upload method changed since around 2020?
  1. Inverter / monitoring hardware
  • Inverter make and model.
  • Whether the inverter or monitoring device has been replaced, firmware-updated, or reset since 2020.
  1. Current symptoms
  • Does any data appear (even sporadically), or has it been completely flat since 2020?
  • Are you seeing any error messages in the uploader, inverter portal, or logs (if applicable)?
  1. Network / connectivity
  • Is the inverter or upload device still connected to your local network and the internet?
  • Have there been router or ISP changes since the uploads stopped?

Once we have those details, it should be much easier to identify whether this is:

  • an uploader/authentication issue,
  • a system ID/API key mismatch,
  • a hardware or firmware change,
  • or simply an uploader that stopped running.

Happy to help once we have a bit more information.

Regards,