Unlucky. Happy New Year anyway and here’s to resolving our issues. 
working again, power supply problem
thank you very much. all the best.
I managed to intercept the traffic from the hub and push the data as mqtt into the homeassistant, and decouple it from the efergy cloud infrastructure all together.
If you are a tech savvy, here is the overview what i have done. emoncms · Issue #5 · aarond10/powermeter_hub_server · GitHub
I had a similar response when I emailed them. On energyhive I can see the total import/export figure but I can’t see the graphs to say the generation/usage breakdown which is a bit frustrating. I have a Wattson anywhere monitor and I am able to get export and generation figures here on pv output.