Unlucky. Happy New Year anyway and here’s to resolving our issues. 
working again, power supply problem
thank you very much. all the best.
I managed to intercept the traffic from the hub and push the data as mqtt into the homeassistant, and decouple it from the efergy cloud infrastructure all together.
If you are a tech savvy, here is the overview what i have done. emoncms · Issue #5 · aarond10/powermeter_hub_server · GitHub
I had a similar response when I emailed them. On energyhive I can see the total import/export figure but I can’t see the graphs to say the generation/usage breakdown which is a bit frustrating. I have a Wattson anywhere monitor and I am able to get export and generation figures here on pv output.
You can use Energy Hive website Login as Efergy are no longer maintaining the site and this is open source . Same login details